Knowledge Management - Services

Knowledge Management

Knowledge management is essentially about getting the right knowledge to the right person at the right time. This in itself may not seem so complex, but it implies a strong tie to corporate strategy, understanding of where and in what forms knowledge exists, creating processes that span organizational functions, and ensuring that initiatives are accepted and supported by organizational members. Knowledge management may also include new knowledge creation, or it may solely focus on knowledge sharing, storage, and refinement. For a more comprehensive discussion and definition, see my knowledge management definition.


It is important to remember that knowledge management is not about managing knowledge for knowledge's sake. The overall objective is to create value and leverage and refine the firm's knowledge assets to meet organizational goals.

Implementing knowledge management thus has several dimensions including:


Strategy 


Knowledge management strategy must be dependent on corporate strategy. The objective is to manage, share, and create relevant knowledge assets that will help meet tactical and strategic requirements.


Organizational Culture


The organizational culture influences the way people interact, the context within which knowledge is created, the resistance they will have towards certain changes, and ultimately the way they share (or the way they do not share) knowledge.


Organizational Processes: The right processes, environments, and systems that enable KM to be implemented in the organization.


Management & Leadership 


KM requires competent and experienced leadership at all levels. There are a wide variety of KM-related roles that an organization may or may not need to implement, including a CKO, knowledge managers, knowledge brokers and so on. More on this in the section on KM positions and roles.


Technology: 


The systems, tools, and technologies that fit the organization's requirements - properly designed and implemented.


Politics 


The long-term support to implement and sustain initiatives that involve virtually all organizational functions, which may be costly to implement (both from the perspective of time and money), and which often do not have a directly visible return on investment.


In the past, failed initiatives were often due to an excessive focus on primitive knowledge management tools and systems, at the expense of other areas. While it is still true that KM is about people and human interaction, KM systems have come a long way and have evolved from being an optional part of KM to a critical component. Today, such systems can allow for the capture of unstructured thoughts and ideas, can create virtual conferencing allowing close contact between people from different parts of the world, and so on. 

Taxonomies

 

A taxonomy is a "knowledge organization system," a set of words that have been organized to control the use of terms used in a subject field into a "vocabulary" to facilitate the storing and retrieving of items from a repository.  These Knowledge Organizations Systems (KOS) are usually specific to a knowledge domain or a topical area, a subject area, or an enterprise area. In any language, we have many names for an object or concept.  When we settle on a single descriptive label and as a main term and surround it with its synonyms we have the beginnings of a KOS.

 

A controlled vocabulary focuses on concepts.  It's not the items themselves-not the specific items-but rather the concepts represented by words or terms.  A thesaurus is a controlled vocabulary of terms in natural language order. It is designed for "post-coordination."


We at CWO®  will aid you in developing your Taxonomy and post-coordination implementation for management of your Knowledge Resources.

Knowledge Information Systems

Knowledge Management Systems

A knowledge management system (KMS) is a system for applying and using knowledge management principles. These include data-driven objectives around business productivity, a competitive business model, business intelligence analysis and more. 


A knowledge management system is made up of different software modules served by a central user interface. Some of these features can allow for data mining on customer input and histories, along with the provision or sharing of electronic documents. Knowledge management systems can help with staff training and orientation, support better sales, or help business leaders to make critical decisions.


Techopedia explains Knowledge Management System (KMS)


"As a discipline, knowledge management is often confused with business intelligence, which also focuses on acquiring data for making business decisions. Some experts distinguish the two by pointing out that business intelligence has a focus on explicit knowledge, whereas knowledge management is a broader category that includes both implied and explicit knowledge. This differentiation has led many to classify business intelligence as part of greater knowledge management, where the wider category drives decisions in a more fundamental way."


As a broad designation, knowledge management can be applied in a lot of different ways to individual business processes. It’s up to top-level managers to use these systems in ways that make the most sense for a particular enterprise.

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